Trust and Safety
How we keep SideQuests safe for everyone
Identity Check
Questers complete an identity check through Stripe Identity - a government ID plus a matching live selfie - before claiming quests. Identity data is handled entirely by Stripe; we never store ID images. This is an identity check, not a background check or skills certification.
GPS Tracking
Questers share their location during active quests for ETA, arrival detection, and fraud prevention. Location data is only tracked while the quest is in progress.
Reviews and Ratings
Both Posters and Questers can leave reviews after quest completion. Reviews include 1–5 star ratings and optional text. Ratings reflect what reviewers actually reported.
Cancel Policy
Posters can cancel before a quester is approved and the card authorization is released. If a quester never gets approved, no money moves. Questers who cancel after approval receive a trust score penalty.
Report an Issue
Use the Report an Issue button on any quest page. Reports are private, reviewed by our team, and can lead to resolved status or account action.
Payments
Payments are processed through Stripe. When a poster creates a Quest, the card is authorized but not charged; the payment is captured only after the Quest is completed and approved. Your card details never touch our servers.
Service Fee
SideQuests charges a 14% service fee for posts, shown at posting and added on top of the quest reward - never taken out of what the quester earns. It covers site maintenance, secure Stripe payments, identity checks, 24/7 support, and dispute handling.
Prohibited Quests
Work that legally requires a professional or trade license, registration, certification, or permit is not allowed on SideQuests. See the Prohibited Quests page for details.
Questions? Contact support@sidequestsri.com