FAQ
Frequently asked questions
How do payments work?
Payments are processed through Stripe. When you post a Quest, your card is authorized but not charged. The payment is captured after you approve the completed work. There is no automatic release: if you do not approve it, the payment stays outstanding and the card authorization may expire. The poster pays the Quest reward plus an 18% SideQuests service fee (minimum $5.00), and the Quester receives the full Quest reward.
What is the SideQuests service fee?
SideQuests adds an 18% service fee to the Quest reward, with a $5.00 minimum service fee. Quests have a $10 minimum reward. The fee is added on top of the reward at posting - it is never taken out of what the Quester earns, and the Quester receives 100% of the advertised reward. The fee covers day-to-day site maintenance, secure Stripe payments, identity verification, real-time chat, GPS tracking, 24/7 support, and a completion review where you either approve payment or report a problem.
What is the minimum Quest reward?
The minimum Quest reward is $10.00. For example, a $10.00 Quest carries a $5.00 service fee, so you authorize $15.00 and the Quester receives $10.00.
How is my payment held?
Your payment is authorized securely through Stripe when you post a Quest. It is captured after you approve the completed Quest. If you do not approve it, the payment stays outstanding and the card authorization may expire; we send a reminder after 24 hours. If a quester is never approved, the authorization is released.
What happens if I never approve the work?
Nothing is charged because time passed. The payment stays outstanding, we remind you, and you can still approve it or report a problem. If the card authorization expires first, you can authorize again from the Quest before payment can be collected.
How do questers get paid?
Questers receive 100% of the quest price to their Stripe Connect account. After the poster approves, Stripe transfers the full amount to the Quester's connected Stripe account. That transfer is separate from the Quester's own bank payout from Stripe, which Stripe typically completes within 2-3 business days. Questers are never charged a fee.
What is identity verification?
Questers verify their identity through Stripe Identity, which checks a government ID and a matching live selfie. It's required before answering the Call on Quests and helps build trust and prevent fraud.
What is the cancel policy?
Posters can cancel before a quester is approved and the card authorization is released. If a quester never gets approved, no money moves. Questers who cancel after approval receive a trust score penalty.
How do tips work?
After a successful quest, posters can add a tip. Tips go 100% to the quester - SideQuests takes no fee on tips. Tips are processed as separate Stripe transactions.
How are payments kept secure?
Payments are processed through Stripe, which is PCI-compliant. Questers complete an identity check through Stripe before answering the Call on Quests, Quests can be tracked with GPS while in progress, and both sides can leave reviews after completion. SideQuests does not perform background checks on Questers.
How do I contact support?
Email us at support@trysidequests.com. You can also use the Report an Issue button on any quest for fast resolution.
How do I post a quest?
Tap the Post button (bottom nav or FAB), fill in the details: category, title, description, reward, and location. Review and submit - your card is authorized securely through Stripe.
How do I answer the Call on a Quest?
Complete your identity check on your profile first, then browse available Quests on the Home or Map page. Tap Answer the Call on any open Quest. Once you answer, the Poster reviews interested Questers and chooses who gets the Quest.
Why do I need to upload after photos?
After photos prove the work was completed. The quester submits them so the poster can review the work and approve payment.
Can I get a refund?
Before a quester is approved, cancelling releases the card authorization. If you have already approved and paid, contact support: an approved capture is refunded only by the platform, and a card dispute is handled by your bank.